Flight Got Cancelled? Don't Panic - Do This Instead!

• Written by Sejal Singhania

  Reviewed by Rashmi Rai

• favorite0Like

  favoriteBe the First to Like

  • Copy Link Copied! Share on Facebook Share on Linkedin Share on Twitter Share on WhatsApp

  Share

You're standing at the terminal, coffee in hand, luggage by your side, and eyes fixed on the departure board, and suddenly, there it is: CANCELLED.

Whether due to weather, technical issues or an airline strike, having your flight cancelled at the last minute and being stranded at the airport can feel like a disaster. But don’t worry, you are not powerless– if you have travel insurance.

In this blog, we bring you an airport-stranded survival guide. This guide covers everything from the quick actions to take right after a cancellation to how Travel Insurance can transform your chaos into calm.

Tips on How to Handle Being Stranded at an Airport

Before panic takes the pilot’s seat, take a breath. Whether you’re stuck at the airport or dealing with airport delays and cancellations, here are a few tips that will guide you on handling being stranded at an airport with confidence, clarity and coverage.

TIP 1 - Confirm the Flight Status

Before jumping to any conclusions or joining the nearest queue in panic, take a moment to clarify the cancellation. Sometimes flights are delayed before cancellation. Staying informed is the first step in managing being stranded at an airport. Here's how you can quickly confirm the flight status:

• Check the airline app and website
• Check if you got any emails or SMS regarding cancellation
• Monitor the flight information screen at the airport
• Approach the airline counter regarding the flight update. 

TIP 2 - Talk to the Airlines Immediately

Don't wait for announcements when your flight is cancelled or delayed; take immediate action. Head directly to the airline's help desk. While queuing, try to contact the airline agent through their app or by calling. Sometimes, airline agents respond faster than the help desk. The quicker you act, the greater your chances of securing a seat on the limited rebooking list. Remember, cancellation scenarios are first-come, first-served situations, so being proactive can help you save hours of delays.

TIP 3 - Understand Your Rights

When your flight is cancelled or delayed, you're not powerless. You have rights, and knowing them can save you time, money, and stress. Depending on the airline policy and your departure or arrival country, you may be entitled to:

• Free refreshments and meals
• Hotel accommodations for late-night delays
• Seat on the next or connecting flight, or a full ticket refund
• Transport from or to the hotel. 

Always inquire with your airline staff about their support, as certain benefits are not provided automatically. Understanding your passenger rights empowers you to contact the airline when stranded and ensures you receive what you're owed when the journey does not go as planned.

TIP 4 - Stay Connected and Charged

When you're stranded at an airport, your phone becomes your lifeline. You’ll need it to rebook flights, check updates, find accommodation, and connect with loved ones.

Here are some ways to get powered up and stay connected when you are stranded at an airport: 

• Locate a charging station and power outlets 
• Carry a fully charged power bank
• Connect to the Airport WIFI
• Download the Airline app (to check the rebooking options).

TIP 5 - Explore Lounge Access or Other Accommodation

Comfort becomes a priority if you're stuck at the airport for several hours or overnight. Airport lounge access during delays is better than sitting on an uncomfortable chair near your gate. Lounges are not just for business class anymore. Now you can pay a fee or use your credit card offer to enjoy lounge access with Wi-Fi, meals, power outlets, and quiet seating.

For longer delays, stepping outside the terminal to book a nearby airport hotel can help you rest before your next flight. Some hotels even provide hourly and day-use rooms, particularly for those stranded at the airport or dealing with airport delays.

Pro Tip: Keep the receipts from lounges and hotels; you can claim these expenses later, particularly if you have travel insurance. 

TIP 6 - Document Everything

When stranded at an airport due to flight cancellations or delays, your phone is not only for scrolling. It functions as your best friend for documenting every detail. So, whether you want a refund from the airline or submit a claim with travel insurance, documentation is the only essential you must provide. Here are some of the documents that you need to keep with you:

• Flight Cancellation proof (SMS, Email, or Notification)
• Boarding pass and flight ticket details 
• Receipts of airport lounge access, cab rides, hotel accommodations, meals and more. 
• Obtain emails from airline staff regarding the promises that were made. Additionally, note the names of the staff members you spoke to.

TIP 7 - Know What Travel Insurance Covers During the Cancellation

If you're stranded at the airport and your travel plans are disrupted, knowing how to use your travel insurance can alleviate the burden of last-minute expenses. Here's what you get when you claim travel insurance for airport delays: 

• Trip cancellation & delays
• Travel delay benefits
• 24/7 Claim Assistance
• Loss of checked-in baggage
• Trip interruption

Understanding your travel insurance coverage turns chaos into confidence. Also, read the terms and conditions of your policy, as every policy has different coverage.

Planning Your Next Trip? Don’t Forget Travel Insurance!

Flight cancellations, unexpected delays, lost luggage, and medical emergencies: travel doesn't always go as planned. While you cannot predict these disruptions, you can protect yourself from the stress and financial loss they bring. That is where travel insurance serves as your safety net. 

Reliable travel insurance covers unexpected hotel stays during flight delays, reimburses non-refundable bookings, and provides 24/7 assistance when stranded. It keeps your journey smooth despite turbulence. So, don't just book the flight tickets for the trip, but also secure your trip with International Travel Insurance. 

Every Delay Has a Takeoff!

Being stranded at an airport isn't the end; it's just a slight twist in your travel plans. Whether you turn the gate delays into lounge breaks or unexpected layovers to discover the airport's hidden gems, it's all about how you respond. So next time, when you find yourself grounded, stay calm and curious, and remember, your next adventure is still just a gateway.

>> Also Read: How to Budget for International Travel?

Disclaimer: Plan features, benefits, coverage, and underwriting claims are subject to policy terms and conditions. Please refer to the brochure, sales prospectus, and policy documents carefully.