There have recently been some unsubstantiated reports about Care Health Insurance customers facing challenges with cashless claim settlements at our network hospitals; the same were subsequently found to be false and baseless.

As a specialized health insurer in its 13th operating year, we take immense pride in offering seamless cashless services to our customers through a vast, quality network of more than 22,000 healthcare providers; processing claims over Rs.16,000 Crores since inception.

It is a common practice at Care Health to take feedback from our healthcare delivery partners and we are pleased to report from a recent outreach that key providers within our cashless network have reverted with their confidence & satisfaction in our services.

Please be rest assured as valued customers of Care Health Insurance, that you will always receive access to quality healthcare through our curated network of healthcare providers, who like us have only the best interests of customers as their principal objective.

  • Grievance Redressal
  • Service Parameters

Grievance Redressal

At Care Health Insurance, it is our constant endeavour to ensure that your queries and concerns are resolved on priority. In case you have any concern or complaint, please connect with us on below specified coordinates.

Note - For senior citizens, please contact us on our toll-free number 1800-102-4488 and press 5

List of Nodal Officers

Download PDF

Already made a complaint?

Procedure

Step 1

Customer Service Address: Care Health Insurance Limited, Vipul Tech Square, Tower C, 3rd Floor, Golf Course Road, Sector-43, Gurugram-122009

Step 2

If the resolution you received does not meet your expectations, you can email the manager - Customer Service
Submit your complaint

Step 3

If the resolution you received does not meet your expectations, you can further email the Head - Customer Service.
Submit your complaint

Step 4

If the subsequent resolution you received still does not meet your expectations, and you have followed steps 1, 2 and 3, you may approach Insurance Ombudsman for Redressal. Click here
chat_bubble
Live Chat
Please Select Chat Option ×

Buy New policy To explore and buy a new policy

Existing policy enquiry for assistance with your existing policy