Care Insurance

There have recently been some unsubstantiated reports about Care Health Insurance customers facing challenges with cashless claim settlements at our network hospitals; the same were subsequently found to be false and baseless.

As a specialized health insurer in its 13th operating year, we take immense pride in offering seamless cashless services to our customers through a vast, quality network of more than 22,000 healthcare providers; processing claims over Rs.16,000 Crores since inception.

It is a common practice at Care Health to take feedback from our healthcare delivery partners and we are pleased to report from a recent outreach that key providers within our cashless network have reverted with their confidence & satisfaction in our services.

Please be rest assured as valued customers of Care Health Insurance, that you will always receive access to quality healthcare through our curated network of healthcare providers, who like us have only the best interests of customers as their principal objective.

Managing your Care Health Insurance policy is now App Solutely Simple with our all new mobile app. Available on both Google Play Store & iOS. To download

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  • Grievance Redressal
  • Service Parameters

Grievance Redressal

At Care Health Insurance, it is our constant endeavour to ensure that your queries and concerns are resolved on priority. In case you have any concern or complaint, please connect with us on below specified coordinates.

Note - For senior citizens, please contact us on our toll-free number 1800-102-4488 and press 5

List of Nodal Officers

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Care Health Insurance

Raise a Grievance

We are committed to providing fair, transparent, and timely resolution of your concerns. If you are dissatisfied with any aspect of our products or services, you may register your grievance through the channels below. Our dedicated Grievance Redressal Team will review your concern and work towards resolving it in accordance with our grievance redressal policy and applicable regulatory guidelines.


Clock icon Expected Resolution Time: Within 14 days.

How to reach Us:


Phone Toll-Free: 1800 102 4488
Web Contact Us
Email Email us at (Level 1)
resolve1@careinsurance.com

Email us at (Level 2)
resolve2@careinsurance.com
Mail Physical Letter: Care Health Insurance Limited, Vipul Tech Square, Tower C, 3rd Floor, Golf Course Road, Sector-43, Gurugram-122009.

IRDAI (Insurance Regulatory and Development Authority of India)

If your grievance remains unresolved after completing the insurer's grievance redressal process, or if you do not receive a final response within the timelines prescribed under applicable regulations, you may approach IRDAI through its Integrated Grievance Management System (IGMS).


How to reach:


Portal IGMS Portal: igms.irdai.gov.in
Phone Toll-Free: 155255 / 1800 4254 732
Email Email: complaints@irdai.gov.in
Mail Consumer Affairs Department:
Insurance Regulatory and Development Authority of India (IRDAI) Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500032.

Grievance Redressal Officer   (Level 3 - GRO)

For critical or complex claims and policy disputes. This is the final internal review desk before approaching the regulator.


How to reach:


Email Email us at GRO@careinsurance.com
Mail Physical Letter: Write to the Grievance Redressal Officer at our corporate office address: Care Health Insurance Limited, Vipul Tech Square, Tower C, 3rd Floor, Golf Course Road, Sector-43, Gurugram-122009.

Ombudsman (Level 4)

Internal Resolution

Before approaching the Internal Ombudsman, we encourage you to first contact our below touchpoints


  1. Customer Care (Toll free 1800 102 4488)
  2. Branch Office
  3. Resolve1@careinsurance.com or Resolve2@careinsurance.com
  4. Grievance Redressal Officer - GRO@careinsurance.com

Most concerns can be resolved promptly through these channels.


If you feel that the response to your Grievance was unsatisfactory, or if you believe your concerns have not been adequately addressed by the company, you may escalate the matter to the Internal Insurance Ombudsman.


To raise an Internal Ombudsman request:


Email Email: iio@careinsurance.com

External Resolution

If your grievance remains unresolved after completing Care Health Insurance's grievance redressal process, or if you are dissatisfied with the final decision, you may approach the Insurance Ombudsman for an independent review, subject to the provisions of the applicable Insurance Ombudsman Rules.


How to reach:


Web Website: cioins.co.in
Email Locate your Insurance Ombudsman Office:
cioins.co.in/Ombudsman
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