Frequently Asked Questions

• Will my family be covered?

  Yes, you can buy it either for yourself or your family (up to 6 members)

• What relations and combination are allowed?

  Self, Spouse, Son, Daughter, Mother, Father, Mother in law, Father in law. All combinations are possible (up to 6 members); only 1 adult should be there minimum.

• Can my new-born child be included?

  Minimum age for child is 91 days and that for an adult is 18 years

• On what OPD procedures, discounts can be availed?

  Doctor’s consultation, Diagnostic tests, Pharmacy, Dental procedures, Eye, Health checkups, health devices, DNA tests etc., for plan wise list please refer product details given in the plans.

• Where can I utilize the Pharmacy benefit amount?

  Pharmacy benefit will be available in Care health cashless network (Apollo Pharmacy outlets- Pan India)- through which voucher can be utilized through OTP process.-Customer has to tell their registered mobile number and verify the transaction through OTP.

• How can I use my pharmacy benefit through OTP process?
  • Visit Apollo Pharmacy center and ask for your medicines.
  • At the time of billing, tell the cashier you a Care Health OPD customer
  • Cashier will ask for registered mobile number
  • Cashier will enter Mobile Number and generate OTP
  • Share OTP with center, center will verify OTP.
  • Show Required Documents if asked (Govt id, and Prescriptions wherever applicable)
  • Centre enters the amount for service
  • Transaction is Completed
  • Email/SMS with transaction details sent on registered mobile number-Please note:
    • Prescription needs to be shown at the center as per pharmacy laws and at the discretion of the center.
• Where can I utilize Discount Connect subscription?

  We are present in all the major cities of India. You can check the centers in your city and state via option “View Discount Connect centers near you” tab or centers are also listed in Care health customer app under Discount connect option.

• How these discounts can be availed?

  Discounts can be availed by showing discount coupons on the medical stores/clinics reception. -Discount coupons have to be downloaded from Care Health Customer app. For detailed steps, please refer to “HOW TO USE” screenshots attached on the page.

• Will I get the discount mentioned in the coupons?

  We have signed contracts with health providers who are liable to provide discount mentioned in the coupons generated. The discount may differ from one provider to other or from one service to another

• What is the maximum number of times, these discounts coupons can be generated?

  Unlimited times in a period of 1 year for all the covered members

• Can I use the same coupon for two members?

  No, you can use one coupon just once for the selected member only.

• Can I use the coupon at non-empanelled centers?

  The coupons are valid at the selected empanelled centers only

• Can I make the payment also from Care Health customer app?

  No, payment has to be made separately as per the options available at the location.

• Can I make appointment through Care Health customer app

  No

• Where can I download Care Health Customer app?

  You may download the app from respective Store as below: i. Google Playstore (www.gs.im/n/SSaNf1DvR8x) for Android Users ii. App Store (https://apple.co/2H7QzMm) for Apple IOS users

• What should I do if I am facing difficulty to use discount connect coupon or OTP process at the center?

  Please call our 24-hour Customer Care Centre (1800-102-4488) for immediate response/resolution of the same.-If resolution is not provided, register your request at customerfirst@careinsurance.com